Frequently Asked Questions

 

How much is a box of napoleones?

We offer different box sizes for gifting, sharing, and pasalubong. You may view our latest prices and available box options on our Bacolod Collection page.

What makes Leones Napoleones special?

Leones Napoleones is known for its rich custard filling, flaky pastry layers, and balanced sweetness — handcrafted in Bacolod since 1996.

How many calories are in each napoleones?

Each piece contains approximately 176 calories, estimated from the recipe’s ingredient quantities using standard USDA calorie values. Actual values may vary slightly by batch.

What is the shelf life of napoleones?

Leones Napoleones stays fresh for up to 5 days when refrigerated and up to 10 days when frozen. Best enjoyed chilled or lightly warmed for 10–15 seconds.

How do I order napoleones?

You may place your order directly through our Bacolod Collection page or message us on Facebook Messenger for assistance with delivery, same-day availability, hotel delivery, and gifting inquiries.

Do you offer same-day delivery in Bacolod?

Same-day delivery may be available depending on baking capacity and rider availability. For best availability, we recommend placing orders at least a day in advance.

Which areas do you deliver to?

We currently deliver within:

  • Bacolod City
  • Talisay
  • Silay

Additional delivery fees may apply outside Bacolod City proper.

Do you deliver to hotels in Bacolod?

Yes. Hotel deliveries are part of our regular service within Bacolod, and we are familiar with the receiving procedures of many hotels in the city.

When placing your order, please provide the guest’s name, hotel name, and room number if known. We’ll coordinate with the hotel’s front desk or concierge according to its receiving procedures. If the guest is unavailable when our rider arrives, the order may be left with the front desk when the hotel permits it.

Do you offer pick-ups?

Yes. Scheduled pickup is available from our Kasuy kitchen by prior coordination. Please message us first to confirm availability and timing.

What payment methods do you accept?

We accept:

  • GCash
  • Maya
  • BPI
  • BDO
  • PayPal / Card Payments

For bank transfers or e-wallet payments, please send your payment confirmation through Messenger or email us at hello@leonesnapoleones.com.

Do you offer reseller pricing, wholesale, or bulk orders for locations outside Bacolod?

Because our napoleones are baked fresh daily with delicate layers and fresh custard, we do not offer a standard, open-wholesale price sheet. To ensure product freshness and proper climate handling during transit, all bulk orders, corporate gifting, and distribution partnerships are evaluated on a case-by-case basis.

If you are a café owner, corporate account, or independent coordinator looking to bring Leones Napoleones to your city, please submit your operational profile through our Partnerships & Bulk Orders page. Our team reviews these submissions weekly to evaluate logistical viability.

Do you have a physical store?

We currently operate primarily through delivery and scheduled pick-ups within Bacolod.

What is the size of each napoleones?

Each piece is approximately 6cm x 6cm.

Where can I follow Leones Napoleones online?

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What else can I do in Bacolod?

Planning your trip? Explore our Bacolod Travel Guide for local food spots, cafés, and things to do in Bacolod City.

I can't find my question here.

You may message us directly through Facebook Messenger and our team will gladly assist you.